1. Introduction
Ormskirk House Clearance respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected and used when you visit our website or make an enquiry about our services.
By using this website, you acknowledge the practices described in this policy. We may update this policy from time to time to reflect changes to our services, legal requirements or website features.
2. Information we collect
Depending on how you use our website, we may collect the following information:
- Your name and contact details.
- Your email address and telephone number.
- Information about the property or clearance service you require.
- Information you provide when submitting an enquiry.
- Technical information such as browser type, device type and IP address where collected by website services.
You should only provide information that is relevant to your enquiry. Please avoid sending sensitive personal information through a general contact form unless it is necessary.
3. How we use your information
We may use personal information for the following purposes:
- Responding to enquiries and requests for quotations.
- Communicating with you about our services.
- Arranging and delivering agreed services.
- Managing customer records and business administration.
- Improving the performance and usability of our website.
- Meeting applicable legal, regulatory and accounting obligations.
- Protecting our website, business and users against misuse or fraud.
4. Legal basis for processing
Where UK data protection law applies, we process personal information using an appropriate lawful basis. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate interests or obtaining your consent.
5. Sharing your information
We do not intend to sell your personal information. We may share information where reasonably necessary to operate our business, provide requested services or comply with legal obligations.
This may include sharing information with:
- Service providers supporting our website or communications.
- Professional advisers where appropriate.
- Authorities or organisations where disclosure is legally required.
- Relevant contractors or service partners where necessary to fulfil an agreed service.
Where third parties process information on our behalf, we aim to use appropriate arrangements and safeguards.
6. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.
Retention periods may vary depending on the type of information, the reason it was collected and whether we have an ongoing relationship with you.
7. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have rights including:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing.
- The right to request data portability where applicable.
- The right to withdraw consent where processing is based on consent.
To exercise a relevant right, please contact us using the details provided below. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully.
The ICO website is available at https://ico.org.uk/ .
8. Information security
We take reasonable steps to protect personal information against accidental loss, unauthorised access, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. External websites and services
Our website may contain links to external websites or use third-party services. External websites operate under their own privacy policies, and we recommend reviewing those policies before providing personal information.
10. Changes to this policy
We may update this Privacy Policy when necessary. The updated version will be published on this page, and the date below will be amended when changes are made.
11. Contact us
If you have questions about this Privacy Policy or would like to make a data protection request, please contact us:
- Business name: Ormskirk House Clearance
- Email: YOUR_EMAIL_ADDRESS
- Telephone: YOUR_PHONE_NUMBER
- Address: YOUR_BUSINESS_ADDRESS
Last updated: 24 September 2026